Protecting your offline poker and dining details

Harbour and Chance is an Australian restaurant and offline poker destination that treats your privacy as a core part of the card room experience. Whether you are exploring our card lounge, reserving poker tables, or booking a hosted poker session for an in-person card evening, we handle your personal information carefully and lawfully.

Our promise is simple: we collect only the information we genuinely need to manage your offline poker reservations, restaurant bookings and related enquiries, we keep that information secure, and we use it solely to deliver and improve your real-world experiences at Harbour and Chance.

We collect personal information when you use this website, contact us directly, or attend the restaurant for an offline poker event, card lounge visit or hosted card evening. The information we may collect includes:

• Identity details such as your name and, depending on the nature of the booking, the name of your group or organisation.
• Contact details such as your email address and phone number so we can confirm your card lounge reservation, poker table booking or restaurant seating.
• Booking information including preferred dates and times, party size, seating preferences in the card room or dining area, and any access or dietary requirements for your offline poker evening.
• Communication history including messages or enquiries you send via our enquiry form on the Contact Us page, by phone, or in person at the venue.
• Experience preferences such as interest in particular offline poker formats, card lounge zones or card room hosts for your in-person evening.
• Website usage data such as basic analytics about how you navigate the site, which may include IP address and device information collected through cookies or similar technologies used to keep the website fast, secure and easy to use.

All information is collected directly from you when you book, enquire or attend the card room or restaurant. We do not collect information about any kind of online poker activity, remote participation, betting, real-money stakes, deposits, withdrawals, winnings or prizes.

We use your personal information only in connection with the Harbour and Chance restaurant, card lounge and offline poker experiences. Typical uses include:

• Managing bookings for offline poker nights, hosted card evenings, card room tables and restaurant seating, including confirmations, schedule changes and arrival coordination.
• Coordinating in-person card events such as allocating poker tables, organising seating with specific hosts, and managing group arrangements in our card lounge and dining spaces.
• Providing service updates such as important information about your upcoming offline poker evening, card lounge access times, restaurant menu adjustments or special in-person events.
• Improving our restaurant and lounge experience by understanding how guests use our website, how they move between Lounge, Tables, Hosts, Evenings, Pairings and other pages, and how in-person visits unfold.
• Responding to enquiries from our Contact Us page or other channels, including questions about offline poker sessions, card room etiquette, restaurant pairings or private group arrangements.
• Complying with legal obligations and maintaining reasonable records connected to the safe operation of our Australian restaurant and card lounge.

We do not use your information to support any form of online poker, remote play, betting, real-money staking, deposits, withdrawals or prize-based activity. All uses relate exclusively to our physical restaurant, poker tables, card room and in-person card evenings.

Harbour and Chance does not sell, rent or trade your personal information to third parties. Your details stay closely connected to the management of your offline poker evenings, card lounge bookings and restaurant experiences.

We may provide limited access to trusted service providers who support our operations, for example:

• Website hosting and security partners who keep this site fast, secure and available for viewing our lounge, tables, hosts and events.
• Booking and scheduling tools used to manage reservations for the restaurant, card room and hosted poker sessions.
• Communication tools used to send confirmations and important updates about your in-person card evening or restaurant visit.

These providers are authorised to use your information only as needed to deliver their services to us and must handle your data with appropriate confidentiality and security. We do not authorise any third party to use your information for unrelated marketing, or for any online poker, betting, financial or prize-related services.

We apply reasonable technical and organisational measures to help keep your booking and communication data safe when you engage with Harbour and Chance, including when you reserve offline poker tables, request a card lounge area, or plan an in-person hosted card evening.

• Encrypted connections to protect information submitted through our online enquiry and booking tools.
• Secure form handling for data you provide about restaurant bookings, card room preferences and offline poker session details.
• Access controls so that only authorised team members who need the information to manage your real-world visit can view your personal details.
• Device and account hygiene such as updated software, strong authentication practices and monitoring for suspicious activity around our digital systems.

While we work hard to protect the information connected to your offline poker nights and restaurant reservations, no system can be guaranteed completely secure. If you become aware of any suspected misuse or unauthorised access related to your Harbour and Chance information, please contact us promptly using the details in the Contacting Us section.

We keep your personal information only for as long as it is reasonably needed to support your relationship with Harbour and Chance and to meet our legal obligations.

• Single bookings for a one-off offline poker evening, card lounge visit or restaurant reservation are generally retained for a limited period after your visit to manage follow-up queries and maintain accurate records.
• Recurring bookings for regular poker lounge gatherings, private-group card nights or ongoing restaurant arrangements may be retained for longer so we can recognise returning guests, remember preferences and streamline future offline poker sessions.
• Communication records may be held for a reasonable period to respond to your questions, manage complaints and demonstrate how we handle privacy-related requests.

When information is no longer required for these purposes, we take steps to securely delete or de-identify it, subject to any retention requirements under Australian law.

As a Harbour and Chance guest, you have choices about how your information is handled in connection with our restaurant, card lounge and offline poker offerings. Subject to applicable law, you may be able to:

• Access your information and request details about the personal data we hold in relation to your offline poker bookings, card room visits or restaurant reservations.
• Request corrections if any of your contact details, booking records or card lounge preferences are inaccurate or incomplete.
• Request deletion of information that is no longer required for the purposes described in this policy or that you no longer wish us to retain, subject to our legal obligations.
• Manage communications by asking us not to send certain restaurant or event updates, while still receiving essential messages about confirmed offline poker evenings and critical card lounge or dining information.

To exercise these rights or to discuss your preferences, please reach out using the details in the Contacting Us section or through the enquiry form on our Contact Us page. We may need to verify your identity before we can action certain requests relating to your card room or restaurant records.

Harbour and Chance is an adult-focused venue. Our offline poker and card lounge sessions, as well as the online information we provide about our poker tables, hosts and in-person card evenings, are intended for adults in Australia.

We do not intentionally collect personal information from children for card room participation or offline poker activities. If we become aware that personal information about a minor has been collected in connection with our offline poker or card lounge services, we will take reasonable steps to delete that information unless we are legally required to retain it.

Parents or guardians who believe a child has provided personal information to Harbour and Chance in relation to any restaurant, card room or offline poker service are encouraged to contact us using the details in the Contacting Us section so we can address the situation.

We may update this Privacy Policy from time to time so it continues to reflect how we handle information for our Australian restaurant, offline poker sessions, card lounge spaces and card room events.

When we make material changes, we will revise the effective date at the top of this page and may highlight key updates on the website or during your booking journey for offline poker evenings or restaurant reservations. We encourage you to review this policy periodically, especially before new hosted poker sessions, private-group card evenings or major card room events.

Any updated version will apply to future interactions with Harbour and Chance and to ongoing card lounge or restaurant relationships from the time it is published.

If you have questions, feedback or concerns about how Harbour and Chance handles your personal information in connection with our offline poker, card lounge or restaurant services, we encourage you to contact us.

You can reach our team by using the enquiry form on the Contact Us page, where you can reference specific offline poker evenings, card room bookings or restaurant reservations related to your request.

When contacting us about privacy, please include enough detail for us to locate your records (for example, the date of your offline poker session, the name used for the booking, and the best way to reach you). This helps us respond promptly and accurately.

This Privacy Policy is written in clear, natural English so that all Harbour and Chance patrons can understand how we handle information connected with our card room, offline poker sessions, card lounge evenings and restaurant services in Australia.

We aim to make both this policy and our wider website accessible and readable for guests using a range of devices and assistive technologies. Headings, structured sections and straightforward language are used so that key points about offline poker bookings, card lounge reservations and restaurant interactions can be located quickly.

If you experience any difficulty accessing or understanding this policy, or if you would like it explained in another format suitable for your needs when planning an in-person offline poker evening or restaurant visit, please let us know via the Contact Us page and we will do our best to assist.